Information and advice service
Through our helpline, and our e-mail service, we seek to understand individual needs and help people access the information, treatment options and emotional support they require.
Our nurse-led team does not have access to patient medical records and cannot provide a diagnosis or prescribe medication. There are may other ways however in which we can support a patient journey.
Here’s how our organisation can help:
- Explain medical information from a doctor or healthcare provider
- Connect individuals to trusted online resources, support groups, or specialist services
- Provide reliable information about the infection and its treatment
- Suggest questions for individuals to ask their healthcare professional
- Help individuals plan next steps for care, treatment, or support
- Offer emotional support and understanding
- Reduce feelings of isolation by helping individuals connect with others who have similar experiences
- Empower individuals by suggesting ways they might consider using their experience to help others
- Discuss caring for someone with an infection
Our team of empathetic nurses are here to listen to patient and carer concerns, talk about their worries and provide non-medical advice and trustworthy information.
How to Contact Us
Our service is available Monday to Friday, 10:30 -14:30.
We can be reached on:
patient.support@amr-action-uk.org
When emailing or completing the contact form, please select either an email reply or a telephone call back.
This information is kept confidential in accordance with our privacy notice. Please note that call backs from us may show as a withheld number.
Peer Support Group
Our nurses host peer support groups via Zoom.
For someone living with an ongoing infection or finding it hard to cope, this group offers a welcoming and understanding space to share experiences, hear from others and to connect with people who truly understand what they are going through.
People interested in joining a session should email us at patient.support@amr-action-uk.org
We also offer a moderated private support group on Facebook, designed as a safe space for sharing and connecting. This can be used to post brief questions or check updates on topics of interest. To join, please contact us for the link.
Our services are open to everyone, regardless of background, identity, or circumstances. We’re here to help people impacted by resistant infections to feel informed, supported, and less alone.
